Refund Policy

Before installation

If you haven’t installed your eSIM on any device, you can ask for a full refund within 30 days of purchase. Email us your order email address and we’ll cancel the eSIM and refund you to the original payment method.

After installation

Once an eSIM has been installed on a device, it can’t be refunded, because the profile is permanently tied to that device. This is shown at checkout before you pay.

If the eSIM doesn’t work

If your eSIM is installed but can’t connect in a covered country and our support can’t fix it, we’ll offer a replacement or a refund for the affected plan. We may ask for screenshots of your network settings to help troubleshoot.

We can’t refund for problems caused by an incompatible or carrier-locked device, settings changed after installation (for example, Data Roaming turned off), or use outside the plan’s countries.

How refunds are paid

Approved refunds go back to your original payment method, usually within 5 to 10 business days. Contact support@hoplinemobile.com with your order email.